Apply for Customer Service Manager at AAVA Brands in Nigeria. Open roles in Abuja, Oyo, and Rivers for experienced customer service professionals.
Are you an experienced customer service professional ready to step into a leadership role? AAVA Brands is hiring a Customer Service Manager to oversee team performance, improve service delivery, and drive customer satisfaction across key locations in Nigeria.
This is a great opportunity for candidates with supervisory experience who want to grow their career in a structured and performance-driven environment.
🏢 About the Company/Organization
AAVA Brands Ltd is part of the renowned Chanrai Summit Group, a long-standing business group with roots dating back to 1890. The company connects globally recognized brands to Nigerian consumers, delivering quality products and excellent service nationwide.
💼 Position Details
Job Title: Customer Service Manager
Location: Abuja, Oyo, Rivers (Port Harcourt)
Employment Type: Full-time
Salary: Not specified
🎯 Key Responsibilities
Supervise daily activities of the customer service team
Ensure prompt response to customer calls, emails, and inquiries
Monitor team productivity and performance metrics
Coordinate with internal teams to resolve customer complaints
Track and follow up on pending issues for timely resolution
Prepare and share daily, weekly, and monthly performance reports
✅ Requirements / Qualifications
B.Sc / HND in any discipline
3–5 years experience in customer service (supervisory role preferred)
Strong communication and leadership skills
Ability to manage teams and meet performance targets
Good organizational and problem-solving abilities
🎁 Benefits
Opportunity to lead a dynamic customer service team
Exposure to top global brands and business operations
Career growth within a reputable organization
Structured work environment with clear performance goals
🌍 Why You Should Apply
This role offers a chance to step into a leadership position where your decisions directly impact customer satisfaction and business performance. It’s ideal for professionals looking to advance in customer experience management.
🧠 Pro Tips for Applicants
Highlight your leadership or supervisory experience clearly
Include measurable achievements (e.g., improved response time, team performance)
Keep your CV concise and tailored to customer service roles
Apply early to stay ahead of competition
📅 Application Deadline
Not specified
🚀 How to Apply
Visit the official AAVA Brands careers page
Complete your online application
Submit your CV and required details
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