Job Overview
Stanbic IBTC Bank is recruiting Client Service Officers for branch operations in Ibadan, Oyo State; Osun State; and Ogun State. The successful candidates will support customers with banking requests, transactions, complaints and branch services while identifying opportunities to recommend relevant banking products.
Job Details
Company: Stanbic IBTC Bank
Job Title: Client Service Officer
Locations: Ibadan, Oyo State; Osun State; Ogun State, Nigeria
Employment Type: Full-time
Industry: Banking / Financial Services
Job Description
The Client Service Officer will provide effective customer service within the branch, process authorised banking requests and ensure customer transactions and complaints are handled according to established procedures.
The role also involves supporting banking product sales by identifying customer needs and recommending relevant products and services.
Key Responsibilities
Depending on the assigned location, responsibilities include:
1. Respond to customer enquiries, including requests relating to cheque books and other branch services.
2. Manage ATM cards in accordance with approved procedures and complete required daily reconciliations.
3. Process customer requests for off-cycle account statements and apply applicable charges.
4. Maintain accurate records and supporting documentation for processed requests.
5. Process authorised value transactions and coordinate required verification with the appropriate team lead.
6. Process cash transfer instructions in line with established procedures.
7. Record and update customer complaints, ensuring relevant supporting information is properly documented.
8. Identify customer needs and opportunities to cross-sell or migrate customers to suitable banking products and services.
9. Participate in relevant sales and customer service activities.
Handle customer interactions professionally while maintaining required service standards.
Requirements / Qualifications
Applicants for the Client Service Officer positions should have:
1. A minimum of a First Degree.
2. 1–2 years of experience with banking products, financial services regulations and compliance procedures.
3. Previous experience in branch banking.
4. Knowledge of consumer banking products and services.
5. Understanding of banking processes and procedures.
6. Strong communication and customer service skills.
7. Ability to explain information clearly to customers and colleagues.
8. Good task and time management skills.
9. Ability to follow established procedures and service standards.
10. Ability to remain composed when resolving customer issues.
11. Strong teamwork and customer-focused approach.
12. Active listening and customer understanding skills.
13. Ability to identify potential risks.
14. Ability to effectively handle telephone-based customer interactions.
Applicants should follow the official Stanbic IBTC Bank recruitment instructions for the Client Service Officer vacancy when applying.
Important Note
Applicants should carefully review the requirements and ensure that all information submitted during the recruitment process is accurate and complete.
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