Eris Creative Studio is hiring a Front Desk & Customer Care Executive to join its team in Lagos. The successful candidate will handle customer enquiries, bookings, client follow-ups, and general front desk operations while ensuring a positive customer experience.
Job Overview
This is a full-time, onsite opportunity suitable for entry-level candidates, including applicants without previous work experience. Candidates should have strong communication and organisational abilities and must reside in Yaba or its environs.
Job Details
Company: Eris Creative Studio
Job Title: Front Desk & Customer Care Executive
Location: Lagos
Employment Type: Full-time, Onsite
Qualification: BA/BSc/HND
Experience: Entry-level / No experience required
Salary: ₦100,000 – ₦150,000 monthly
Job Field: Customer Care / Customer Service
Job Description
The Front Desk & Customer Care Executive will serve as a key point of contact for customers and visitors. The role involves responding to enquiries, coordinating bookings, following up with clients and leads, and supporting the smooth running of daily front desk activities.
Key Responsibilities
1. Welcome customers and visitors and attend to their needs professionally.
2. Handle enquiries received through phone calls, email, WhatsApp, and social media.
3. Coordinate photography session and studio rental schedules.
4. Follow up with potential leads and existing customers.
5. Handle invoices, receipts, and booking processes.
6. Keep client information and records properly organised and up to date.
7. Deliver responsive customer service throughout the booking process.
Requirements / Qualifications
1. BA, BSc, or HND qualification.
2. Applicants must reside in Yaba or nearby areas.
3. Good organisational and multitasking abilities.
4. Strong verbal and written communication skills.
5. Good interpersonal skills.
6. Proficiency in Microsoft Office and Google Workspace.
7. Knowledge of social media platforms and WhatsApp Business.
8. Previous experience in reception or customer service is an advantage, but not required.
How to Apply
Interested and qualified candidates should:
Prepare an updated CV.
Send the CV via email to eriscreativestudio@gmail.com.
Use “Front Desk & Customer Care Executive” as the subject of the email.
Important Note
Applicants should ensure that their CV is accurate and that the email subject clearly states the position being applied for.
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