TravelDeer Nigeria is recruiting a Customer Service Officer to join its team in Ikeja, Lagos. The successful candidate will handle customer enquiries, attend to clients and visitors, provide administrative support, and help ensure smooth communication between customers and the organisation.
Job Overview
This is a full-time hybrid position requiring regular attendance at the company’s Ikeja office. The role is suitable for a customer-focused professional with good communication, organisational, and problem-solving skills.
Job Details
Company: TravelDeer Nigeria
Job Title: Customer Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Work Arrangement: Hybrid
Salary: ₦75,000 – ₦90,000 per month
Job Description
The Customer Service Officer will serve as one of the first points of contact for clients and visitors. The role involves responding to enquiries through multiple communication channels, handling customer concerns, maintaining records, supporting office activities, and coordinating with other departments to resolve customer needs.
Key Responsibilities
1. Welcome clients and visitors and provide professional assistance.
2. Respond to customer enquiries through telephone, email, WhatsApp, and other approved channels.
3. Provide customers with accurate information about TravelDeer Nigeria’s services.
4. Handle customer complaints, requests, and concerns professionally.
5. Direct clients and visitors to the relevant department or staff member.
6. Record customer enquiries, interactions, complaints, and follow-up activities accurately.
7. Schedule appointments and assist with client documentation when required.
8. Receive and manage incoming correspondence and office communications.
9. Follow up on customer enquiries and service requests to ensure they are properly addressed.
10. Work with other departments to resolve customer needs.
11. Keep the reception and front desk area neat and organised.
12. Perform other administrative and clerical duties as assigned.
Requirements / Qualifications
1. Bachelor’s Degree or HND in Business Administration, Customer Service, Hospitality, Mass Communication, or a related field.
2. Previous experience in customer service, front desk, reception, administration, or a similar position is an advantage.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and customer service abilities.
5. Good organisational and multitasking skills.
6. Strong attention to detail.
7. Proficiency in Microsoft Office applications.
8. Ability to manage customer complaints calmly and professionally.
9. Good problem-solving and teamwork skills.
10. Professional appearance and attitude.
11. Ability to commute reliably to Ikeja for required onsite workdays.
How to Apply
Interested candidates can apply by sending your CV to hr@traveldeer.ng.
Shortlisted candidates will be contacted regarding the next stage of the recruitment process.
Important Note
Applicants should ensure that their CV contains accurate and up-to-date information. Candidates should also be able to meet the required onsite attendance arrangements in Ikeja.
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